A Mediacom power outage in the Sioux Rapids area caused equipment failure in the Storm Lake and Cherokee markets Monday night that shut down cable television reception for thousands of angry Mediacom Cable TV customers.
According to Medicom recordings, most customers were unable to access any Mediacom services by telephone to register their complaints due to the admitted deluge of calls seeking customer service. To make matters worse, Mediacom recordings attempt to solicit callers for its other products while they are placed on indefinite hold.
According to a Mediacom marketing person who telephoned the Chronicle Times Tuesday morning, a technician from Storm Lake was summoned to remedy the equipment failure. All of Cherokee and Storm Lake areas had no cable TV service for 94 minutes, beginning at 9:49 p.m., according to the Mediacom spokesperson.
The outage was exacerbated by the thousands tuned in to the Minnesota Vikings-Chicago Bears NFL game played in the snow and cold at the new University of Minnesota stadium after heavy snows last week ripped through the plastic roof and rendered the Mall of America Dome unusable.
The Mediacom Cable TV service in Cherokee is frequently knocked out by inclement weather and the City has even formed a special committee to explore the possibility of changing local cable providers due to the alleged reluctance of Mediacom to address the ongoing problems.