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CRMC Home Choice recognized

Friday, November 9, 2012

Cherokee Regional Medical Center Home Choice was recently named as a 2012 HHCAHPS Honors recipient. CRMC received this prestigious award in recognition of the outstanding patient experiences they provide. In doing so, CRMC Home Choice ranked among the top 20 percent of over 1,800 home health care agencies that were surveyed throughout the United States. Photo contributed
Cherokee Regional Medical Center's Home Choice Department has been named a 2012 HHCAHPS Honors recipient, a prestigious award recognizing home health agencies that provide the best patient experience.

Established by Deyta, this annual honor acknowledges the top 20 percent of agencies in the U.S. that continuously provide the highest level of satisfaction through their care as measured from the patient's point of view. The HHCAHPS Honors identifies the highest performing agencies ranked by analyzing satisfaction measures covering both performance and improvement of care over a twelve-month period.

"The HHCAHPS Honors defines a new standard of excellence in the patient experience for home health agencies," said Bill Bassett, Deyta's Vice President of Home Health. "Identifying the top-performers in the home health industry is our way of recognizing HHAs that are dedicated to providing high quality of care in a patient centered approach. The resulting patient experience is a key driver of ongoing patient and agency success."

The HHCAHPS Honors rankings were compiled from the HHCAHPS survey results of over 1,800 home health agencies from April 2011 to March 2012. Two domains of performance were used in the calculations covering the nineteen questions that comprise the five publicly reported measures on Home Health Compare.

Leanne Hammer, Nurse Manager of CRMC Home Choice, credits the hard work and dedication of her staff for receiving this honor. "Everyone involved with CRMC Home Choice is very professional and takes their roll very seriously. We continually strive to go the extra mile to provide quality, compassionate care to all of our clients, just as if they were a part of our own family," said Hammer. "I am pleased that the outstanding efforts of our staff have been recognized through the results of this patient survey."

Anyone having questions regarding the services available through CRMC Home Choice is encouraged to call 712-225-6459 for more information.

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